FAQ

Frequently asked questions

User Guide

Frequently asked questions

Shipping and handling fees

Is there a shipping charge?

Nationwide shipping costs 660 yen (1320 yen for Okinawa)
Free shipping for purchases over 10,000 yen (excluding tax).

Are there any transaction fees?

If you use a credit card, there is no fee.

Exchanges, returns and cancellations

Can I return or exchange it?

We do not accept returns or exchanges of non-defective products.

Can I change or cancel my order after placing it?

As a general rule, we cannot accept cancellations or exchanges after an order has been placed. Thank you for your understanding.

I received a different product than what I ordered.

We sincerely apologize. If you receive a product that is different from the one you ordered, we will accept returns or exchanges. Please contact us using the contact information listed on the warranty card.
Please note that we do not accept returns or exchanges at the store.

I received a defective item.

We sincerely apologize for any inconvenience caused. If the product you receive is damaged, we will accept returns or exchanges. Please contact us using the contact information listed on the warranty card.
Please note that we do not accept returns or exchanges at the store.

About the Service

How should I care for my jewelry?

If you leave your purchased product wet with sweat, it may discolor or corrode, so we recommend that you wipe it with a soft cloth after use and store it. Metal materials will develop small scratches and stains as you use them. We recommend regular cleaning to ensure that you can use them for a long time. Do not use a polishing cloth containing abrasives on products with a coating on the surface as this may remove the coating.

When will sold out items be restocked?

Stock availability varies by product, and some items may not be restocked. If you let us know the part number of the product you are considering, we will let you know if and when it is scheduled to be restocked.

Can you engrave the ring?

This is available for a fee only for orders made through our online shop. The number of characters that can be engraved varies depending on the design and size. Please contact us for details.

I want to know about aftercare

All regular products, except for bridal rings, come with a 90-day product guarantee from the date of shipment. If a defect occurs during normal use, we will provide a free service. Items that have passed the 90-day period, as well as resizing and cleaning, are available for a fee. In addition, cleaning and refinishing of bridal rings are free for life.

About ring size

To measure your ring size, wrap a string around your finger and measure the length to find the circumference of your finger.
Measure the finger on which you would like to wear the ring around the second knuckle (the widest part of your finger).
Please check the ring size chart below to find your approximate ring size.

For wider rings, you will need to go up at least one size, so please order one to two sizes larger than your measurements.

If you wish to purchase multiple items

*If payment is made at the same time as regular items, the items will be shipped once all items are in stock.
Therefore, delivery will take approximately 4 weeks.
If you would like to receive only regular items quickly, please complete your order for each item in a separate shopping cart.

About repairs and alterations

At DAVAN, we offer repairs and resizing services so that you can enjoy your products for a long time.

Repair process: The cost of repairs varies depending on the product number and condition, so please call our head office directly or request a quote using the form below.

DAVAN
IA Building 1F, 1-2-5 Misuji, Taito-ku, Tokyo
TEL: 03-5835-2566
Business hours: 11:00-20:00
Closed: Saturdays, Sundays, and public holidays

Once we have confirmed your quote, we will issue you a receipt number.
When you send it,
Please enclose the return address and return number together with the product.

When shipping, please use a method that records delivery.
*Please note that we do not guarantee against damage or loss during transportation.

After receiving the product, we will check the repair area and inform you of receipt and delivery date by email.

*If there are any areas that need repairs other than those estimated, or if after inspecting the condition the repair cost will be higher than the original estimate, we will contact you again by email and proceed with the repairs after receiving your instructions.
*Please note that if the product we receive cannot be repaired, we may return it to you without repairing it.

The customer is responsible for the round-trip shipping costs.
Repair costs will be paid by cash on delivery.
Payment will be made based on the repair cost, shipping fee, and COD fee.
Payment can be made by cash or credit card at the time of delivery via Yamato Transport.

User Guide

About shipping and delivery

○About delivery companies

We will ship your order via Yamato Transport's courier service.

○Delivery time

We will ship your order within 7 business days, excluding weekends and holidays.
*Please note that there may be delays in delivery due to the year-end and New Year holidays and other circumstances.

You can specify your desired delivery date from 10 days after the order date.
Please select your preferred delivery time from the options below.
Morning: 14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00

For custom category products, it takes about one month to make them after receiving your order. You can specify the desired delivery time, but you cannot specify the delivery date.

Regarding bridal rings, please consult with us and we will contact you directly after receiving your order to inform you of the delivery date.

About email

Once your order is placed, we will send you an order confirmation email.
We will also send you a shipping completion email when the product is shipped.
If you do not receive any emails, it is possible that emails from "@davan.jp" are being blocked. If you have restricted your receiving account, please make the necessary settings.

I haven't received an order confirmation email

For some reason, you may not be able to receive the email.
*If you have registered as a member, please check your purchase history.
If your purchase history shows your order has been completed, then rest assured.

If you do not receive an email, the following may be the cause:
1. Your order has not been confirmed
2. The email address you entered is incorrect.
3. The email has been sorted into the spam box
4. The registered email address is a mobile phone address and is set to reject emails (even if you can receive emails from other online shopping sites, you may not be able to receive emails from our store.
In addition, even if you have not set it, the initial setting may be set to reject. 5. The capacity of the receiving mailbox is full.

If you have not received an email within one day of placing your order and are unable to confirm your order,
Please send an email to cs_contact@davan.jp from an address other than a free email address or a carrier email address.
Or contact us via the contact form .

Payment Method

Visa, Mastercard, JCB, American Express
You can use Shop Pay, Apple Pay, or Google Pay.