FAQ

To measure your ring size, wrap a string around your finger and measure the length to determine the circumference of your finger.
Measure the finger on which you would like to wear the ring around the second knuckle (the widest part of your finger).
Please check the ring size chart below to find your approximate ring size.

For wider rings, you will need to go up at least one size, so please order one to two sizes larger than your measurements.

We can engrave your choice of text only for products that are eligible for engraving.
Alphabetic letters: Uppercase letters Numbers: 0-9
Symbols: Peace sign, star, and diamond sign can be included.

If you would like to have an engraving, please add the item to your shopping cart and then write your request in the comments section at the bottom of the payment options.

*The content that can be engraved will vary depending on the product, design, and size you choose.
Please check the product details page.
*The engraving will be in uppercase, so even if you enter it in lowercase,
Please note that the engraving will automatically be in capital letters.
*We may check the details you provide and contact you at the email address registered in your membership information.
*Please note that we may not be able to respond to your request.

*If payment is made at the same time as regular products, the items will be shipped once all products are received.
Therefore, delivery will take approximately 4 weeks.
If you would like to receive only regular items quickly, please complete your order for each item in a separate shopping cart.

At 203Jewelry, we offer repairs and resizing services so that you can enjoy your jewelry for a long time.

Repair process: The cost of repairs varies depending on the product number and condition, so please call our head office directly or request a quote using the form below.

203Jewelry
IA Building 1F, 1-2-5 Misuji, Taito-ku, Tokyo
TEL: 03-5835-2566
Business hours: 11:00-20:00
Closed: Saturdays, Sundays, and public holidays

Once we have confirmed your quote, we will issue you a receipt number.
When you send it,
Please enclose the return address and return number together with the product.

When shipping, please use a method that records delivery.
*Please note that we do not guarantee against damage or loss during transportation.

After receiving the product, we will check the repair area and inform you of receipt and delivery date by email.

*If there are any areas that need repairs other than those estimated, or if after inspecting the condition the repair cost will be higher than the original estimate, we will contact you again by email and proceed with the repairs after receiving your instructions.
*Please note that if the product we receive is unable to be repaired, we may return it to you without repairing it.

The customer is responsible for the round-trip shipping costs.
Repair costs will be paid by cash on delivery.
Payment will be made based on the repair cost, shipping fee, and COD fee.
Payment can be made by cash or credit card at the time of delivery via Yamato Transport.

We offer free gift wrapping upon request.
Please let us know when you place your order.

○About delivery companies

We will ship your order via Yamato Transport's courier service.

○About delivery time

We will ship your order within 7 business days, excluding weekends and holidays.
*Please note that there may be delays in delivery due to the year-end and New Year holidays and other circumstances.

You can specify your desired delivery date from 10 days after the order date.
Please select your preferred delivery time from the options below.
Morning: 14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00

For custom category products, it takes about one month to make them after receiving your order. You can specify a desired delivery time, but you cannot specify a delivery date.

Regarding bridal rings, please consult with us and we will contact you directly after receiving your order to inform you of the delivery date.

Once your order is placed, we will send you an order confirmation email.
We will also send you a shipping completion email when the product is shipped.
If you have not received the email, it is possible that emails from "＠203jewelry.com" are being blocked. If you have restricted your receiving account, please make the necessary settings.

For some reason, you may not be able to receive the message.
*If you have registered as a member, please check your purchase history.
If your purchase history shows your order has been completed, then rest assured.

If you don't receive an email, it may be due to the following reasons:
1. Your order has not been confirmed
2. The email address you entered is incorrect.
3. The email has been sorted into the spam box
4. The registered email address is a mobile phone address and is set to reject emails (even if you can receive emails from other online shopping sites, you may not be able to receive emails from our store.
In addition, even if you have not set it, the initial setting may be set to reject. 5. The capacity of the receiving mailbox is full.

If you have not received an email within one day of placing your order and are unable to confirm your order,
Please send an email to info@203jewelry.com from an address other than a free email address or a carrier email address.
Or contact us via the contact form .

You can pay by cash on delivery, credit card, smartphone carrier payment, AmazonPay, or Rakuten Pay (formerly Rakuten ID payment).